Client Support

N.O.R.A.D.’s Customer Support Group (CSG) works with you to maximize the value of your Internet service through consistent, high-quality support. We’re here to help you with NORAD connectivity, e-mail configuration, domain name service (DNS), security filters, and more. We will work with you to get almost any aspect of your Internet connectivity functioning properly.

Our experienced engineering and support professionals have a long history of integrating all types of customer networks into the global Internet. Their dedication and service are frequently cited by our customers as one of the key reasons they value their relationship with N.O.R.A.D.

Our customer support tools include:

• WebBoard - our client support forum
• Direct 7/24 support phone number
• Email problem reporting
• Suretrek
  
  problem tracking system
• NetLert instant messaging system to chat with our support staff
• WebMail Web-based email to access your email anywhere on the Web
• Dedicated Customer Support Web-site

We are very concerned with the integrity of our customer's Web-sites. Therefore, we limit access to these services provided only to N.O.R.A.D. customers.

At N.O.R.A.D. we are very concerned about the integrity of our systems. To that end we expect all of
our clients to abide by our Network Abuse Policy. The policy is described here: NetAbuse Policy