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N.O.R.A.D. Dedicated Server Support Plans
Our three alternative support plans are designed to meet your specific needs. Click on the plan to see more detailed information.
Service |
Basic |
Silver |
Gold |
| Monthly price |
Included |
$100.00 |
$200.00 |
Hours / Month / Device Supported |
10 |
20 |
Unlimited, proactive |
Reboot on demand |
X |
X |
X |
DNS Services |
X |
X |
X |
Remote hands |
X |
X |
X |
Server Monitoring: Ping alive |
X |
X |
X |
Hardware Management |
X |
X |
X |
O/S Management |
X |
X |
X |
Systems Security / Patches |
X |
X |
X |
| User Administration |
|
X |
X |
Application Management* |
|
X |
X |
Server Monitoring: TCP services |
|
X |
X |
24 x 7 dedicated account manager |
|
X |
X |
24 x 7 dedicated technical account manager |
|
|
X |
User Application & DB monitoring, alert & notification |
|
|
X |
Database Management |
|
|
X |
Hardware disaster backup service |
|
|
X |
Service Level Agreement |
|
|
X |
*Application management limited to 4 hours per month.
NOTE: An "X" denotes that the support plan offers that service
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